Get in touch
Questions, bug reports, feedback, or a data request — we read every message. kasama.loan is a small project, so the fastest way to reach a human is email.
What to write about
- Help and support. Stuck on something, or an entry is not behaving the way you expect? Tell us what you were doing and what happened. A screenshot helps a lot.
- Bug reports. Found something broken? Describe the steps that led to it, the device and browser you were on, and what you expected instead.
- Feedback and ideas. A feature you wish existed, or copy that reads oddly — we genuinely want to hear it. Much of what kasama does today started as a user suggestion.
- Privacy and data requests. Want a copy of your data, or want your account and records deleted? Email us from the address on your account and we will take care of it. See the Privacy Policy for what we store and for how long.
- Business and press. Partnerships, integrations, or media questions are welcome at the same address — just say so in the subject line.
Response time
We aim to reply within a couple of business days. kasama.loan is run by a small team, so please be patient — and if something is time-sensitive, put that in the subject line so it stands out.
Before you write
Many questions are already answered on the FAQ, and the guides walk through the most common tasks step by step. It is worth a quick look — you might find the answer faster than we can send it.
A note on scope: kasama.loan keeps records of agreements between people. We cannot mediate a dispute between you and someone else, collect a debt on your behalf, or move money — the app is a shared record, not a party to your loans.